Imovo Limited Announeced Partnership With Cleverly

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April 7, 2022
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Imovo limited, idea leader in the field of client experience and digitalization, announced the signing of a memorandum of understanding (mou) with cleverly ai, which provides a solution based on artificial intelligence.

Memorandum of understanding was signed when imovo expands its activities in iberia and establishes presence in lisbon, portugal. According to the terms of the memorandum, two companies are planning to cooperate both on commercial and technological level. Speaking as preferred partners in their markets, companies will submit their joint proposals to customers in portugal and malta, as well as in other european markets.

Cleverly ai is a fully managed service that is designed to assist in working with clients within companies using real-time sorting, assistance to agents through automated workflows and responses, as well as customer self-service solutions. The platform is designed to improve customer knowledge management and self-service using machine learning methods. Cleverly ai was designed for seamless integration with a number of main customer service platforms and crms, such as zendesk, salesforce and freshdesk, and serves customers from retairers, banking, e-commerce and other.

Commenting on this partnership and benefits of such technologies, pierre mallia, ceo and founder imovo limited said:

"We are glad to establish this cooperation with cleverly for a number of reasons, including the fact that we establish the presence in the portuguese market, as well as a wide customer portfolio in customer service management. We consider these relationships with cleverly ai as a natural step, and cooperation will help enrich the intellectual potential of both organizations. However, first of all, by combining two specialized customer service companies, we will present a much more efficient offer to customer service organizations and their leaders.

This agreement continues to position us at the forefront from an innovative point of view. We look forward to cooperation with christina fonsek and its team in cleverly ai "

Christina fonsek, ceo and co-founder cleverly added:

"It’s nice to welcome imovo in portugal and count on their experience and deep knowledge in the field of customer experience, which will help us fulfill a joint mission to improve the efficiency of customer service organizations. Due to the high quality of work and solutions based on ai. The combination of these two fundamental elements of customer service discipline is particularly relevant in the transformation era in which we live.

Source: official website imovo

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