Retention Manager (Customer Retention Manager)

We are a major online publishing international level. Our projects are market leaders and occupy the first places in the top issuance of google and yandex. We create and promote information sites, attracting large traffic flows on them. Our products streamline niches, providing users only proven content.

Due to the constant growth and expansion of the functional tasks, we are in search of the best employees. Today we are looking for a customer retaining manager (retention manager).

Key challenge of the employee: to establish from zero rehevoous for information sites in the direction of gembling, during the year to create a base from a half-million audience, where 50% of users will become permanent.

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What functions provides position:

• Organization of the workflow from scratch;
• Creation, categorization of the customer base;
• Analysis of communication and feedback with customers on standard channels (messengers, chat, push, sms, e-mail);
• Bringing client visits to registration;
• Heated the project audience for active actions in relation to partner companies;
• Creation and control of chain elements in crm systems;
• Work in a bundle with copywriters and designers in order to produce quality content;
• Analysis of the work of competing companies, the use of their effective mechanisms in their work;
• Evaluation of the performance of communication channels with users by key web metrics (delivery & open rate, ctr) and business indicators (profits, number of orders, turnover);
• Creation of travel units;
• Writing speech modules for communications with users;
• Control of the communication of the sapport in chat rooms and correspondence;
• Itp formation for vip users;
• The formation of tk aimed at increasing conversion.

You come to us if you: 

• Have experience in customer retaining marketing;
• Want to develop a product with which you work;
• Want to influence the result of the company;
• See yourself in the role of one of the key employees.

What requirements are presented to candidates:

• Experience in a similar position from 1 year, preferably in the field of gambling, betting, financial investment;
• Experience with crm;
• Analytic mind;
• Skills for working with sms sending services, push, e-mail;
• Understanding retention metric (crr, churn rate, lt, ltv);
• Experience in setting analytics and data processing systems.

Benefits of our work: 

• Remote work in the market leader;
• Salary twice a month + bonuses;
• Paid holiday;
• Friendly team of like-minded people;
• Registration under the gpc treaty;
• 50% compensation for the cost of organizing the workspace;
• Paid training and advanced training of employees.

If you are ready to try yourself as a retention manager, fill out the following questionnaire.

Fill out the questionnaire